- Helping clients achieve, sustain and capitalize on breakthroughs in performance
- Managing change across hospitals and the wider chain of care, by embedding the approach into daily practices
- Breakthrough software that increases patient flow in a surprisingly short timescale
- Analysis capability to identify and resolve the few underlying causes of disruption and delay
- Regular audits to help drive a focused process of ongoing improvement
Pride and Joy is a patient-centred and clinically led approach to improving flow across all patient pathways simultaneously. This is achieved by synchronising the work of resources across the system, and through a focused approach to continuously identifying and eliminating unnecessary sources of disruption and delay.
Many healthcare systems around the world are increasingly struggling with long backlogs of patients waiting for care, costs rising quicker than budgets/revenues, and shortages of skilled staff. This puts ever more pressure on staff, who may already be struggling, and risks jeopardizing the quality and safety of care. In many instances, the situation is becoming increasingly urgent. It isn’t sufficient to improve one of these areas. We need significant improvement in all of these areas simultaneously.
The Pride and Joy approach offers a surprisingly simple solution to freeing up capacity that is trapped by the way the system operates. This allows for reducing both backlogs of patients waiting for care and the burden on staff while improving the quality and safety of care, and also satisfying increasing levels of demand, with no additional resources.
Healthcare systems are seemingly complex, consisting of a myriad of interacting and ever-changing patient flows. The key to achieving a breakthrough across such systems is to adopt a system-based view to identifying and managing the few leverage points, which govern the performance of the system as a whole.
At the core of our strategy is our ability to identify in these complex environments those few places causing the most disruption and delay to the most patients – and to synchronize the work of resources across the system, according to the individually varying needs of patients. This patient-centered, clinically led, and software-enabled approach creates rapid breakthroughs in flow across all patient pathways simultaneously.
It is an evidence-based approach, where we use reality to identify where and how to focus improvement efforts for the greatest impact on the system. Understanding the costs associated with not changing provides a currency that helps prioritize improvements and create the will for change.
Improving access without adding resources at Utah State Mental Health Hospital
Challenge: Utah State Mental Hospital (USH) in the USA is a forensic and civil mental health hospital that was facing a challenge that seemed insurmountable and yet unavoidable….Read more
Freeing up capacity at Kanta-Häme Central Hospital District
Challenge: Kanta-Häme Central Hospital (KHSHP) was facing long backlogs of patients waiting for care that was exacerbated by the poor availability of skilled nurses. This situation…Read more
NHG invests in innovative solution that improves accessibility of care and patient flow– acquires UK-based QFI Consulting Ltd.
Nordic Healthcare Group (NHG) acquires small UK-based software company QFI Consulting Ltd. –Their unique approach and software enable healthcare providers to achieve breakthroughs in the access,…Read more