| |
|
|

|
Our way of working Nordic
Healthcare Group is actionable. We roll up our sleeves and dig deep
into our clients’ challenges. We have a reputation of working
hard and doing things accurately and prudently. We strive to build
ultimate trust. Social contact and the impact of human interaction
is never underestimated in the way we present and discuss burning
issues.
Nordic Healthcare Group also operates with methodologies
that confer to the rigor of scientific research. Our most common
approach is based on the AAA or “triple-A” methodology
that distinguishes between Assessment, Algorithm and Action phases.
In the Assessment phase, the focus
is on building an understanding about the fact environment and its
potential problems empirically. The phenomenon under investigation
can for example be the access to care within a specific region.
Problems in access to care are manifested in queues and waiting
times. The factors behind these symptoms, e.g. the structure of
demand or the grouping
of resources, are analyzed carefully with statistical evidence,
surveys, observation and interviews.
In the Algorithm phase, the main
task is to make a distinction between
factors that have led to the current state of affairs and factors
that are maintaining it. Problems in access to care can for example
be the result of bottlenecks, resource constraints or time allocation
mechanisms.
The analysis focuses on separating factors that make a difference
in providing
a sustainable improvement to the situation.
The Action phase provides a backbone
for implementing practical and tangible changes and monitoring their
effectiveness. The assessment has to be done properly before changes
can be implemented successfully. Succeeding in the Action phase
often requires training new skills. New ways of working need to
be maintained and continuously improved in order to avoid dissolution
of practices, loosening principles, bad compromises and the subsequent
deterioration of benefits.
| |
Process management |
Logistics & spaces |
Governance |
| Assessment |
Process modeling and analysis, throughput times |
Mapping of patient, info and equipment flows |
Stakeholder relationships, budgets, resource allocation |
| Algorithm |
Resources, bottlenecks, process changes |
Routing, activity chain and information improvements |
Reward systems, information symmetries |
| Action |
New process models, process quality indicators |
Information architecture, new procurement practices,
spatial planning |
Organization structures, incentive schemes, monitoring |
Our
way of working
Staff
Publications
Careers
Printable
page
|
|